Fulfillment and shipping is provided by Brandfox, LLC, located in Middletown, PA. Orders are shipped Monday through Friday, except on federal holidays.
The time it takes for your package to arrive depends on the shipping method you’ve chosen and your location.
- UPS Ground shipments take between 2-5 days to arrive at their destination for orders within the continental United States.
- USPS Media Mail shipments are the least expensive way for us to ship your books, but it is also the slowest. The Postal Service provides us with an estimate of 7-10 business days for these packages to arrive.
When will my package arrive?
Once your package is ready to be shipped, you will be sent an email containing your tracking number. This will allow you to monitor the status of your shipment and will provide you with an estimated delivery date.
“What if my package never arrives or is lost en route?”
If your package never arrives, we ask that you please wait 21 days from the date of shipment and then contact us. (In many instances, we find that the Postal Service has simply misdirected the package.) We will resend your shipment free of charge, or refund your order if you prefer.
If your initial shipment arrives after we have sent your replacement shipment, we ask that the customer return the replacement shipment.
COVID-19 Advisory: Due to the ongoing outbreak of COVID-19 in the United States, overseas customers have been experiencing long delays and orders lost in transit. We are happy to assist customers in finding international distributors of our books. Canadian customers do not seem to be affected by these shipping issues. Currently, our books are widely-distributed to booksellers in both the UK and Australia. Contact firstname.lastname@example.org for more information.
We are pleased to be able to provide the lowest cost shipping options available to our international customers.